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Job Opportunity -


UIN KPCL – 560
Functional Area Service
Job Title Sr.Engineer
Job Location Pune
Years of Work Experience 3 to 6 Years
Qualification required (Must) Diploma/ BE / B Tech
Specialisation (Must) Mechanical
Division ACD - Spares
  (Please mention UIN in subject line while forwarding your CV)

Required Experience -

• Handling oracle based portal of warranty execution, accounting of return material against warranty OA.
• Co-ordination with QA / engineering for correct parts supply against field requirements during equipment warranty period.
• Monthly MIS report of warranty cost and its return for defect investigation.
• MIS on customer care help desk calls with co- ordination with KPCL branch engineer for regular updates.
• Adhering the MIS procedures and its review with required updates.
• Service charges invoicing on products against AMC, overhauling etc.. against customer PO

Job Profile -


Job Responsibilities Key Performance Indicators
1) Work out with co-ordination to site engineer for warranty replacement OA and arrange the required items to site for attending warranty complaints. Keep updates with follow up for return of defective material against RMA OA & arrange its RMRR. Customer satisfaction ( sustain MTTR)
2) Preparation of MIS for warranty replacement / RMRR / customer property IN / OUT on monthly basis of all ACD products. Process implementation.
3)Co-ordination with engineering / procurement / dispatch team for required support to field team on drawing / vendorís back to back warranty and collection of items from site. Process implementation.
4)† Co-ordination with ACDCARE for pending open calls for material requirements and workout for action plan for the GAP analysis on delay in receipt of warranty replacement material to customer. Process implementation.

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